At Dawamangao, customer satisfaction is our top priority. We strive to provide high-quality, genuine medicines with a smooth and reliable delivery process. However, if you face any issues with your order, our return and refund policy ensures a hassle-free resolution.

1. Eligibility for Returns & Replacements

You can request a return or replacement if:
✅ You received a damaged or defective product.
✅ You received the wrong medicine or an incorrect order.
✅ The medicine is expired or tampered with upon delivery.
✅ The order is incomplete, with missing items.

🚫 Returns Are NOT Accepted If:
❌ The product has been opened, used, or partially consumed.
❌ The original packaging or batch number is missing or tampered with.
❌ The return request is made after 7 days of delivery.
❌ The order was placed by mistake or without a valid prescription (for prescription medicines).

2. How to Request a Return?

If you meet the eligibility criteria, follow these steps to initiate a return:

📍 Step 1: Contact us via WhatsApp or call at +91 9204909099 or email us at contact@dawamangao.com.
📍 Step 2: Provide your order details, invoice number, and a clear image of the product showing the issue.
📍 Step 3: Our team will verify your request and inform you about the next steps.
📍 Step 4: If eligible, we will arrange for a replacement or refund as per your preference.

⏳ Return Window: You must raise a return request within 7 days of receiving the order.

3. Refund Policy

💰 Refunds Are Issued In The Following Cases:

  • If you received a damaged, defective, or incorrect product and do not want a replacement.
  • If the ordered medicine is out of stock after placing the order.
  • If the order is canceled before dispatch.

🔄 Refund Timeline:

  • Refunds will be processed within 5-7 working days after approval.
  • The amount will be credited to the original payment method (UPI, Debit/Credit Card, or Net Banking).
  • No refunds will be issued in cash.

4. Order Cancellation Policy

🚫 Orders Cannot Be Canceled If:
❌ The order has already been dispatched.
❌ The order includes prescription medicines that require pharmacist verification.

✅ Cancellation Before Dispatch:

  • If you need to cancel your order, contact us immediately via +91 9204909099 or contact@dawamangao.com.
  • If the cancellation is approved before dispatch, a full refund will be initiated within 5-7 working days.

5. Exchange Policy

We offer free replacements if:
✔ The wrong medicine was delivered.
✔ The medicine arrived damaged or expired.

Exchanges are subject to availability. If a replacement is not available, we will process a refund instead.

6. Contact Us for Returns & Refunds

📞 Call/WhatsApp: +91 9204909099
📧 Email: contact@dawamangao.com