Welcome to Dawamangao, your trusted online pharmacy for fast, reliable, and affordable medicine delivery in Patna and across India. We are committed to ensuring the highest standards of safety, authenticity, and compliance while delivering medicines to your doorstep. Please read our Pharmacy Policy carefully to understand our services, regulations, and responsibilities.

1. Authenticity & Quality Assurance

At Dawamangao, we ensure that all medicines are:
✅ 100% Genuine & Verified – Sourced from licensed distributors and leading pharmaceutical companies.
✅ Certified & Safe – Compliant with all medical and pharmaceutical regulations in India.
✅ Properly Stored – Stored in temperature-controlled conditions to maintain efficacy.

We do not sell expired, counterfeit, or unapproved medicines.

2. Prescription Requirements

To ensure the ethical and legal sale of medicines:

  • Prescription Required for Certain Medicines – Prescription drugs (Schedule H & X drugs) can only be sold after verifying a valid doctor’s prescription.
  • Easy Prescription Upload – Customers can upload their prescription on our website or WhatsApp it to +91 9204909099.
  • Verification Process – Our pharmacists review all prescriptions to ensure authenticity before processing the order.

For OTC (Over-the-Counter) medicines, no prescription is required.

3. Order & Delivery Policy

We strive to provide a seamless and quick ordering experience:

How to Place an Order?

1️⃣ Search for your medicines or upload your prescription.
2️⃣ Confirm your order and choose your preferred delivery option.
3️⃣ Receive an order confirmation message via SMS/WhatsApp.
4️⃣ Order dispatched within 30 minutes.
5️⃣ Delivery within 2 hours in Patna & 3-4 days across India.

Delivery Coverage & Timelines

  • Patna: Orders delivered within 2 hours.
  • Rest of India: Delivered within 3-4 days via trusted courier services.
  • Free Home Delivery: No extra charges on any orders.

📞 For urgent delivery requests, call us at +91 9204909099.

4. Payment Policy (COD Not Available)

We offer secure and hassle-free online payment options:

💳 Accepted Payment Methods:

  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • Debit & Credit Cards
  • Net Banking

🚫 Cash on Delivery (COD) is NOT available.

All transactions on our website are safe, secure, and encrypted for a seamless experience.

5. Return, Refund & Exchange Policy

We ensure a transparent and customer-friendly return policy:

🔄 Returns Allowed If:

  • The delivered medicine is damaged, defective, or incorrect.
  • The order is incomplete or has missing items.

⏳ Return Timeline:

  • Return request must be raised within 7 days of receiving the order.
  • Customers can initiate returns via WhatsApp or email at contact@dawamangao.com.

💰 Refunds & Exchanges:

  • Refunds are initiated within 5-7 working days after return verification.
  • Exchanges are processed immediately if the correct product is available.

🚫 Returns NOT Accepted If:

  • The medicine is opened, used, or partially consumed.
  • The original packaging or batch number is tampered with.

📞 For return/exchange assistance, contact us at +91 9204909099.

6. Privacy & Data Protection

At Dawamangao, we respect your privacy and data security.
🔒 Secure Transactions: All payment and personal data are encrypted for security.
📜 Confidentiality: Prescription details and order history remain strictly confidential.
🚫 No Data Sharing: We do not sell or share customer information with third parties.

For more details, please check our Privacy Policy page.

7. Customer Support & Assistance

Our team is available 24/7 to assist with your medicine orders, prescription verification, and any other queries.

📞 Call or WhatsApp: +91 9204909099
📧 Email: contact@dawamangao.com

We are dedicated to ensuring that your medicine delivery experience is smooth, safe, and reliable.

8. Compliance & Regulations

Dawamangao operates under the guidelines set by the Government of India, following regulations from:

  • Drugs & Cosmetics Act, 1940
  • Pharmacy Act, 1948
  • IT Act, 2000 for online transactions and data security.

We strictly do not sell any restricted, banned, or unapproved medicines.

9. Disclaimer

Dawamangao is an online pharmacy platform that facilitates the sale of medicines from licensed distributors and retailers. We do not provide medical advice. Customers should consult a certified doctor before purchasing any medication.

10. Updates to This Policy

Dawamangao reserves the right to update or modify this policy as needed. Changes will be communicated via our website and customer notifications.

📞 For any further questions, feel free to reach out to us!